Support
Regular sessions with your key worker, practical help when you need it, and a 24/7 emergency line for when you don't see it coming.
For Residents
This is your home.
We're here to support you — not manage you. This page explains what living with us is actually like, in plain words.
Day One
When you arrive
Moving somewhere new is a big deal, and we don't pretend otherwise. On your first day, a member of staff will meet you at the door, show you your room — which will already be furnished and ready — and walk you round the house.
You'll meet your key worker: the one person whose job it is to know you, check in with you, and be in your corner. Together you'll go through your induction — how the house works, who to call, where things are, and what your first couple of weeks will look like. No forms you don't understand, no rules that aren't explained.
Then we give you space. Unpacking, settling, figuring out the kettle — that part is yours.
What Comes Next
Step by step, at your pace
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Arrival
Meet your key worker, settle into your room, learn how the house works.
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Settling in
Getting comfortable. Registering with a GP, sorting your essentials, finding your feet locally.
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Building routine
College, work, appointments, cooking, budgeting — building a week that works for you.
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Growing independence
Doing more on your own, with support stepping back as you step up.
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Planning your next chapter
Working out where you go from here — your own tenancy, further study, work — and getting ready for it properly.
Your Rights
You have the right to:
- Privacy
- Visitors
- Access to your money
- Your own food choices
- Know your support plan
- Raise concerns without fear
- Move on when ready
Daily Life
Three things we get right every day
Community
Housemates, house meetings, and a neighbourhood you can actually be part of — from Hayes to High Wycombe.
Your Goals
Goals you set with your key worker — not ones handed to you. Reviewed together, tracked in your portal, changed when life changes.
Questions
Things you might be wondering
A staff member meets you, shows you your room and the house, and introduces you to your key worker. You'll do a short induction covering how everything works, then get time to settle in. Nobody expects you to have it all figured out in week one.
Yes. Having friends and family visit is your right. There are some house guidelines — like visitor hours in shared homes, out of respect for your housemates — and these are explained clearly when you arrive.
Absolutely — we actively encourage it. Your key worker can help with college applications, CVs, interview prep and travel planning. Our homes are chosen partly for their links to colleges and workplaces.
Your key worker is one named member of staff assigned to you. They meet with you regularly, help you work towards your goals, sort practical problems, and speak up for you with social workers and other services. Same person, week after week.
Tell someone straight away — your key worker, any staff member, or the 24/7 emergency line. You will be listened to and taken seriously, and we will act. You can also speak to your social worker at any time; we will never discourage that.
With you, not for you. You and your key worker agree them together, they go into your support plan, and you review them together regularly. If a goal stops making sense, you change it.
Yes — it's your kitchen too, and your food choices are your right. You'll have your own food storage, and if you want to get better at cooking, that's exactly the kind of thing key worker sessions are for.
Moving on when you're ready is the whole point. Talk to your key worker and your social worker — we'll plan it properly with you rather than leaving you to work it out alone. We'd rather you leave well than stay long.
It depends on your placement type. In staffed homes there is a staff presence through the night. In other placements, the 24/7 emergency line is always there — a real person, any hour, every day.
Every house has rules, and we're upfront about them: they exist to keep everyone safe and the house working — things like no smoking indoors, respecting housemates' space, and visitor guidelines. They're explained at induction, written down, and applied the same way to everyone. What you won't find are arbitrary rules nobody can explain.
Once you're a resident, your portal is your space.
Your support plan, your appointments, your goals, messages to your key worker — all in one place, private to you.